FAQs

Last updated: May, 2026

Orders

How do I place an order?

Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.

Can I change or cancel my order?

If you need to make changes, please contact us immediately. Once an order has been processed or shipped, we may not be able to modify or cancel it.

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Shipping

How long does shipping take?

Orders are processed within 3 business days. Delivery times vary depending on your location and external factors such as courier delays.

Do you ship on weekends or public holidays?

No, we do not process or ship orders on weekends or public holidays. Orders placed during these times will be processed on the next business day.

Can I choose a delivery date or time?

We generally do not offer specific delivery date or time selection. If you have a special request, please contact us before placing your order.

Will I receive a tracking number?

Yes, all orders are shipped with tracking so you can monitor your delivery.

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Returns & Refunds

What is your return policy?

We offer a 7-day return policy from the date of delivery. Items must be unused, in original condition, and include all packaging and tags.

How do I request a return?

Please contact us at info@unlimitedpwcaustralia.com with your order details to initiate a return.

Who pays for return shipping?

If the return is due to a change of mind, you are responsible for shipping costs. If the item is defective or incorrect, we will cover the return shipping.

How long does it take to receive a refund?

Once your return is approved, refunds are processed to your original payment method. Processing times may vary depending on your bank.

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Products

What if I receive a damaged or incorrect item?

Please contact us immediately with photos of the issue so we can resolve it as quickly as possible.

Do you offer exchanges?

We do not offer direct exchanges. Please return the item and place a new order.

Are all items eligible for return?

No. Certain items such as personal wear, customised products, sale items, and gift cards are not eligible for return.

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Payments

What payment methods do you accept?

We accept major credit cards and other secure payment methods available at checkout.

Is my payment information secure?

Yes, all transactions are encrypted and processed securely through trusted payment providers.

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International Orders

Will I need to pay customs or import fees?

Yes, international orders may be subject to customs duties or taxes depending on your country. These charges are the responsibility of the customer.

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Warranty

Do your products come with a warranty?

Yes, our products include a limited warranty covering manufacturing defects. Please refer to our Warranty Policy for details.

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Contact

How can I contact you?

You can reach us at info@unlimitedpwcaustralia.com. We aim to respond within 1–2 business days.